YouSwim Privacy Policy and Terms
Version 2026-10-19
YouSwim exists for one reason: to take the race you filmed and turn it into a moment worth keeping and sharing, for the swimmer, the club, the parents in the stands and the sport itself. This document explains what we do with your data and your videos, what we never do, and the few rules that keep YouSwim a place swimmers and fans are proud of. It is written in plain words, to be read on a phone. Please read it all the way through.
01
Who we are
The company behind YouSwim and where to find it.
YouSwim is made and operated by Nataction LLC. Our website is nataction.com.
Nataction LLC is the data controller for the information described in this policy. When this text says "we" or "us", it means Nataction LLC.
We are swimmers, parents and coaches before we are a company. We built YouSwim because a race deserves more than a shaky clip lost in a camera roll.
02
What YouSwim is for
The purpose that every rule in this document serves.
YouSwim is a tool to promote swimmers, their clubs, their parents and, in the end, the sport of swimming.
You film a race. YouSwim adds a layer of technical information, such as times, splits, names and the event, so the moment carries its full meaning when you share it.
Personal moments become shared connections: between a swimmer and a teammate, a club and its families, an athlete and the fans who follow them.
Every choice below, what we keep, for how long, what we reject, comes back to that purpose.
03
What we collect, and why
The small set of data YouSwim needs to work, and what each piece is for.
Your email address. It is how you sign in (we send a one-time code, or you use a sign-in provider such as Google, Microsoft or Apple), and it is the reference we use to count your daily video limit. We also use it to tell you when a video is ready, when a render could not be produced, when a video is held for review or refused, and when a results request you sent us is answered. Nothing else: no newsletters and no marketing.
Your video. The recording you upload and the rendered video YouSwim produces from it. We hold it only for the time and the reason described in the next section.
Race data. The names, times, splits, event and club details you type or import so they can be shown on the video. You decide what goes in.
Automated content checks. Before a video is made, software running on our own servers looks at a few still frames of your recording and at the words you typed into the race data (names, clubs, event and meet names, titles, sponsor messages and stickers) for the content listed under "Content we will never accept", and checks that a swimming pool appears somewhere in the recording. It keeps only its result: cleared, or held with a short reason and the few frames it looked at. When it holds a video, a person at Nataction LLC reads that reason and watches only as much of the video as is needed to decide. No outside company sees your video or your words.
Meet files. The start lists and results files you import are the organiser's published documents, not your private data. Each one joins the shared YouSwim results library, so the next parent at the same meet can pick it instead of hunting for the file. Other signed-in users can find it by searching for the meet and read it; they never see which account added it. You can remove a file you were the first to add (if someone had already added the same file, it stays theirs to remove); once another parent has already built a race from it, or our staff have used it to answer a results request, it is taken out of the library rather than deleted.
Results and video support requests. If you ask us to find the official results of a race, or to make a video for you, we keep what you told us about the meet, the event and the swimmer, your instructions, and when you gave your consent; our staff open the video you attached to identify the heat or to make the video.
Photos and logos. The team logo, sponsor logo, the photos and the short recordings you choose to add after the race. They are used only in the videos you ask for and stay in your account until you remove them or delete the account.
Device and push tokens, if you turn on notifications, so we can tell you when a video is ready.
Basic technical logs: timestamps, request outcomes, errors, the IP address your device connects from and a description of the browser or app it uses. We use them to keep the service running, to apply the daily limit and the sign-in rate limits, and to investigate abuse. Sign-in codes keep the address and the network address they were requested from for a day; your signed-in sessions keep it, with the device description, for up to 30 days after you last used that device. We do not use them for advertising.
Your display name, language and time zone, so the app greets you properly, speaks your language and shows times correctly.
We do not sell any of this. We do not build advertising profiles. We collect nothing we do not need.
A few companies work for us and see only what their job needs: the hosting provider that runs our servers and storage, the email delivery service that carries your sign-in code and notifications (it sees your address and the message, never your video), the push services of Apple, Google and your browser (they see your device token only), and, if you sign in with Google, Microsoft or Apple, that provider confirms your address to us. They act on our instructions and may not use your data for themselves. We share nothing with anyone else unless the law requires it.
04
Your video
How long your video stays with us, who can see it, and who is in charge of it: you.
We never keep your video beyond what you ask for. It is uploaded because you pressed upload, rendered because you asked for a render, and kept only so you can download it again.
We never share your video. Nobody at Nataction LLC watches your videos for any purpose other than a technical check, a support, results or video support request you sent us, a report of abuse, or a review after the automated check held the video back.
Every action comes from you. YouSwim does not post, publish or send your video anywhere on its own.
Storage is temporary. The original recording you upload is deleted 7 days after it is processed (a little later only while a video is still being produced from it). The rendered video is deleted definitively 30 days after it is produced.
A held video is not deleted and not made. It stays in your account marked "Under review", together with the recording it was made from, until a person decides, normally within two working days, and you receive an email either way. If it is cleared, it is made as you asked. If it is refused, we tell you the reason: a recording that is simply not about swimming is refused and nothing else happens, while content listed under "Content we will never accept" leads to the ban described there. You can delete a held video yourself at any time.
You do not have to wait. You can delete any video yourself, at any time before those limits, from inside the app. Deletion is immediate and final.
The only reason we hold a rendered video at all is so you can come back and download it again, for example on another device, or after you have cleared your phone.
06
Deleting your account
A two-step delete on your profile page, what disappears, and the little that has to stay.
You can delete your account permanently from the profile page. It takes two steps: a warning, then a confirmation. There is no waiting period and nobody to call.
When you confirm, we delete your account, your videos, your race data, your photos and logos, your imported meet files, your push tokens and your settings. This cannot be undone.
Two things stay. First, the hashed form of your email in our usage log, with the times videos were uploaded; those entries age out on their own within two days. Second, one line in our administrative log saying that an account with that hash was deleted, and when. Both exist for one reason: YouSwim uses the email as the reference for the daily video limit, and without them anyone could delete and re-create an account to reset their quota. Neither holds your address, your name or your videos.
We cannot read your address back out of the hash: it is a one-way fingerprint that can only be compared with an address, never turned back into one.
If you come back and sign up again with the same email, your usage history applies and the same limit is enforced.
Where local law does not allow us to apply that log to a new account after you delete the old one, we close the door instead: your account becomes unusable the moment you confirm deletion, and the hashed form of your email goes on a block list so that address can never sign in or sign up again. The two traces above stay as described; nothing else about you is kept.
07
Your content, your responsibility
Who is responsible for what is in a video, and what YouSwim actually does with it.
YouSwim is a technical bridge. On one side is the video you recorded; on the other is a layer of technical information, times, names, splits, that adds value to it. The goal is to make the recorded moment matter more. We do not create the content; you do.
Nataction LLC is not liable for user content. You are responsible for everything you film, type, import, upload and share through YouSwim.
That includes copyrighted audio. If your recording contains music or other sound you do not have the right to use, that is your responsibility, not ours. If a rights holder asks, we may remove a video, and we may be required to identify the account that uploaded it.
You confirm that you have the right to film the people in your video and to share it, and that the race data you enter is accurate to the best of your knowledge.
YouSwim is provided as it is. We work hard to keep it running and accurate, but we cannot promise that every render will succeed or that every time will be right. Check the result before you share it.
08
Swimming, as a competitive sport
The one topic YouSwim videos are about.
YouSwim videos are about swimming as a competitive sport: races, relays, meets and training for competition. Videos about anything else will be rejected. Repeated use of YouSwim for content outside swimming leads to a permanent ban.
The block, the lane, the wall, the clock. That is what YouSwim is built around, and that is what the technical layer is made to describe.
Pool and open water, age-group, school, club and masters meets, para-swimming, time trials and training sets all belong here. Anything that is not swimming competition does not.
The automated check also looks for the pool itself. A recording in which no swimming pool appears at any point is held and looked at by a person before anything is made from it. Open-water races are swimming too: when the check holds one, a person clears it.
Keeping the scope tight is what makes a YouSwim video instantly readable to another swimmer, a coach or a fan.
09
Content we will never accept
The hard lines, and what happens when they are crossed.
Videos containing nudity, sexual content, violence, racism or any other form of aggression, including verbal aggression, insults, threats and harassment, will be rejected, and the user who uploaded them will be permanently banned from YouSwim.
There is no warning and no second chance for this. The ban closes the account, removes every video in it, and applies to the email behind it, so that address cannot sign up again.
This covers what is on screen, what is said on the audio and what is typed into the race data. A slur in a name field is a violation just as much as one shouted on the deck.
We do not wait for a report to look. Every recording and every word typed into the race data goes through an automated check before the video is made. When the check finds something, the video is put on hold, the app shows "Under review", you receive an email, and a person at Nataction LLC decides. Automated checks make mistakes in both directions: a hold is not a verdict, and a clear check is not a licence. The decision is always a person's.
We may also reject a video that mocks, exposes or humiliates a swimmer, an official or a parent, even without the elements above. Swimming is hard enough; YouSwim will not be a tool to make someone's worst moment public.
If you see a YouSwim video that crosses these lines, write to us. We review reports and act on them.
10
Creativity beyond the race
Where entertainment fits, and the balance we look for.
We praise creativity. A warm-up dance, a relay team's celebration, a parent's nervous countdown from the stands: these can be part of the story of a race.
Nataction LLC may consider entertainment value outside strict competition when it is creative, respects fair use, promotes the sport and fair play and, in the end, promotes you as a swimmer and as an influencer for the sport.
The test is simple: would a swimmer, a club or a fan be glad to see this? Would it make someone want to swim? If yes, you are probably on the right side of the line.
Even here, the rules of the two previous sections apply without exception.
11
Young athletes and parents
Most swimmers on YouSwim are minors. Here is what that means.
Much of competitive swimming is about children and teenagers, and YouSwim is built with that in mind.
A YouSwim account is for adults: parents, guardians, coaches and adult swimmers. If you are under the age of digital consent where you live, ask a parent or guardian to create and use the account with you.
Parents and guardians are responsible for what they film, what they type and what they share. A child's name, time and face on a video is a gift to a proud family, and a decision only that family should make.
If you believe a child's video was uploaded by someone without the right to do so, contact us and we will act quickly.
12
Your rights
What you can ask us about your data, and how.
Access: you can ask what personal data we hold about you. Most of it is already visible in the app.
Correction: you can change your name, language and race data in the app at any time. If something else is wrong, write to us.
Deletion: delete a video from the app, or delete your whole account from the profile page, whenever you wish.
Export: on request, we will send you a copy of the personal data we hold about you in a common, readable format.
Objection and complaint: you can ask us to stop a specific use of your data, and you can complain to the data-protection authority where you live. We would rather hear from you first.
We answer requests within 30 days. We may ask you to confirm your identity through your email before acting.
13
How long we keep things
A plain summary of every retention period in this policy.
Original recording: 7 days after it is processed, then deleted (an upload that never finishes is removed after 24 hours; a recording held for review is kept until a person decides).
Rendered video: 30 days after it is produced, then deleted, or sooner, the moment you delete it yourself.
Race data and settings: for as long as your account exists.
Photos and logos you add: until you remove them or delete your account.
Imported meet files: in the shared results library until you remove them or delete your account.
Push tokens: until you turn notifications off, sign out of that device or delete your account.
Technical logs: a short rolling period. Sign-in codes (email and IP address): one day. Sign-in sessions (IP address and device description): up to 30 days after you last used that device.
Usage log (hashed email and upload times): each entry is removed within two days of the upload. They survive account deletion so the daily limit stays fair. Where local law does not allow a deleted account to return, the hash also goes on a block list, for good (see "Deleting your account").
Block list and deletion record (hashed email only): kept for as long as YouSwim runs.
Account: until you delete it.
14
Video support (optional)
When you ask our team to make a video for you: what we open, who does it, and what we promise.
Video support is optional. Nothing in YouSwim needs it, and nobody opens your videos unless you ask for it. Premium members can ask our team to make a race video for them: you upload the recording, tell us what you know about the race, and we do the rest.
By sending a video support request, and by accepting the email that confirms it, you consent to Nataction LLC staff opening the recording you chose and processing the race details you gave us, or that we find in official results, for the sole purpose of making that video. We record when you gave this consent. The service starts when our team confirms your request by email; until then you can withdraw it in the app, and the recording is kept until the request is answered.
Premium includes up to 5 requests per calendar month. Priority support, up to 30 requests a month processed and delivered first, is an add-on with its own fee of USD 39.99 per month, not included in the subscription: we confirm the fee by email before any work starts, and nothing is charged until you agree.
Delivery is not guaranteed. The video is usually ready within 24 hours, from a few hours to 3 days depending on the recording and the data. When the recording is damaged, the results cannot be found or the video goes against this policy, we tell you why, the request does not count against your month and nothing is charged. Our team does its best with the data you provided or that we could find.
The finished video appears in your library like any other and follows the retention periods in this policy. Staff access to your recording is limited to that request and is logged.
15
Security
The basics of how we protect what you entrust to us.
Data travels encrypted between your phone and our servers.
Sign-in uses one-time codes sent to your email, or a trusted sign-in provider. We never store a password for you, because we never ask for one.
Videos are stored in private storage that cannot be listed or browsed from the outside. Access inside Nataction LLC is limited to the people who operate the service.
No system is perfect. If we ever learn of a breach that affects you, we will tell you, and the relevant authorities, as the law requires.
16
Changes to this policy
How updates work, and when we will ask you to agree again.
This is version 2026-10-19 of the YouSwim privacy policy and terms.
When we make a change that matters, such as what we collect, how long we keep it or the content rules, we will publish a new version and ask you to read and agree to it again the next time you open the app.
Small wording fixes do not require a new acceptance. The current version is always available on your profile page.
17
Contact
How to reach a human at Nataction LLC.
Questions, requests about your data, abuse reports and copyright notices: write to privacy@nataction.com or through nataction.com. The privacy officer of Nataction LLC answers them.
Nataction LLC, operator of YouSwim.
Thank you for reading to the end. Now go film a race.